Jobs at Isla-Mauricia Title of the positionReservations Sales Agent, Data Entry & Text Writer for Isla-Mauricia
Where?At our local office in Grand Baie, Mauritius.
Position is open as from when?In the immediate.
Required Language SkillsApplicant should either master German, English and optional French or
have excellent skills in English and French.
Quick overview of Strengths & Experience RequiredAbility
to sell, no fear of the phone to call clients and partners in team work
with excellent writing skills. Proactive, responsible, quick learner,
and ability to work on your own and deliver good results on time. Always
punctual.
Can handle fast paste of work and manage different
tasks at the same time during peak hours. Good listener, and ability to
quickly grasp what is required to get done on the job. Efficient, good
concentration, good usage of implemented work time schedules and eager
to get work done quickly on time.
Always take your own notes or
manage your own todos lists in order not to miss out what has been
requested to be completed. Very meticulous and giving good attention to
the small and big details of your job. Perfectionist.
Self
motivator, serious and positive thinker. A natural attitude of knowing
that the client comes first. Creative text writing, descriptives, short
essays, articles, blogging, forum posts, twitter and facebook messages
should be something you are good at and find it fun. Grades in language
skills should be excellent. Interested in improving own skills through
formation courses.
DepartmentReservations & Sales
Reports toManaging Director
Overall responsibilityRESERVATIONS
To respond and process reservation requests of our clients in team.
DATA ENTRY
Work on project assignments and manage your time efficiently. Input details of offers, properties and prices in our system.
TEXT WRITING
Ability to write descriptions of properties that we visit such as hotels, villas, bungalows etc. and finish these on time.
Work ScenarioThis
is an example scenario how a day at work could look like for you in
order to give you an idea of what to expect and if this is the kind of
work you might be looking for.
In the morning check emails and
verify which ones are most important. Manage bookings with our
reservation system. Check availabilities with partners and respond to
clients questions about our offers and make some quotations or offer
proposals. Process clients that have paid and confirm their bookings.
Afterwards
post some messages on twitter about Mauritius or do a facebook wall
post. Check our forum or post a message. Work on the description of a
property. Input details of a property or update prices of offers in our
system.
Go on a meeting with the team to visit a hotel or villa
for which you will need to make on site a fact sheet, interview the
owner or property manager and take notes of how the place looks like.
While back in the office co workers might have questions about some
clients, discuss details about certain bookings.
You might get
some calls from partners or clients having questions. In some bookings
details might need to be changed. Work on a wedding planning or group
event. Review with your supervisor the description of a property you
have created. Submit task for translations.
End the day with
processing any new client requests, following up on previous requests or
continue working on project assignments, descriptions or tweet and
blog. (Please take note that you will be trained on how to carry out
these tasks.)
Key areas of responsibility- Provide travel information, itineraries and prices
- Analyse
the needs of the clients, counsel the clients regarding their
requirements and be able to make suggestions for holidays pertaining to
their expectations based on a set of criterias
- Use selling techniques to promote our offers
- Be
responsible of client booking follow up, whilst ensuring that all the
booking phases are implemented and validated in view of offering a
quality service to the end consumer
- Handle customer complaints or concerns
- Counsel clients on terms and conditions of travel e.g. cancellation policies
- Book reservations and send out confirmation notices
- Process payments and refunds
- Create descriptions when doing site visits of properties
Consults withWhole team
Managing Director
Term of employment12 months
Qualifications- Strong sense of customer service
- Good organizational skills
- A secondary school diploma is preferred
- A bachelor degree is an asset
- Courses in computers, languages and communications are an asset
- Excellent telephone manner and etiquette are required
- Excellent customer service skills
- good communication skills
- Detail-oriented
- Experience with basic computer applications
- Previous experience in marketing and sales is an asset
- Ability to do thorough research
- Previous cash handling experience are an asset
- Time management skills are an asset
- Knowledge of a third language is an asset
Skills - Knowledge in using email clients such as thunderbird or outlook
- Open Office similar to Microsoft Office, basic knowledge of excell and word
- Knowledge of operating systems such as ubuntu linux is an asset
If
you are interested in joining our team at Isla-Mauricia, Grand Baie,
Mauritius please send your motivational message, CV, Certificate Scans
to Dietmar Reigber per email:
(please remove the symbols [ ] when sending your email.)
dietmar.reigber[@]isla-mauricia.com
